Returns or Repairs
Welcome to the EI Returns Or Repairs department. It is our goal to serve you as accurately and as efficiently as possible.Please read the following options below.
If you are returning an EI product for a refund or an exchange then you will need to call our offices at (541) 318-6060. We have friendly staff waiting to take your call and you won't have to deal with an automated switch board.
We highly suggest you call our offices at (541) 318-6060 before sending in a product for repair. Roughly 75% of all EI product issues are installation errors and can be resolved through email or a phone call. All products that are received will incur a minimum of a $95 diagnostic charge even if there is no problem found. We can often save you hours of time and money if you first contact us before sending in a repair. If you are confident you need a repair or have already spoken to an EI staff member, then fill out the form below to receive your RMA number. All incoming repairs must have a clearly marked RMA number displayed on the box or in the paper work or the product will be returned.
READ BEFORE SUBMITTING FORM. Please be sure you see our standard repair costs before filling out the RMA form below. Click here to see our standard repair costs.
EI Contact InfoElectronics International, Inc.
63296 Powell Butte Hwy.
Bend, OR 97701 USA